Privacy Policy

Last updated: August 8, 2023

DocuNex Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Submit documents for processing
• Contact us with inquiries
• Subscribe to our newsletter

Types of information collected may include:

• Personal identification details (name, date of birth, NRIC/FIN/Passport numbers)
• Contact information (email address, phone number, mailing address)
• Payment details (credit card information, bank account details)
• Document content you submit for processing

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our document services
• Process your document requests and transactions
• Verify your identity for security purposes
• Communicate with you about your account or services
• Improve our services and customer experience
• Comply with legal obligations in Singapore

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure servers with encryption
• Restricted access to personal information
• Regular security audits
• Employee confidentiality agreements

4. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with Singaporean legal requirements
• Resolve disputes
• Maintain business records

Typically, we retain documents for 7 years after service completion unless otherwise required by law.

5. Disclosure of Information

We may disclose your information in the following situations:

• To third-party service providers assisting with our operations
• When required by Singaporean law or legal process
• To protect our rights or the safety of others
• During business transfers (mergers, acquisitions)

6. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access and receive a copy of your personal data
• Correct any inaccurate personal data
• Withdraw consent for data processing
• Request deletion of your personal data
• Lodge complaints with the Personal Data Protection Commission

7. International Data Transfers

For documents requiring international processing, your data may be transferred to and processed in countries outside Singapore. We ensure such transfers comply with PDPA requirements and provide adequate protection.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

9. Contact Us

For questions about this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: dpo@boxega-gawoya.sbs
Mail: Data Protection Officer, DocuNex Pte Ltd, 101 Cecil Street, #23-08 Tong Eng Building, Singapore 069533